- epicquestadventures2024@gmail.com
- +91-9953051496
- Available Mon-Fri: 8:00AM – 6:00PM
- Frequently Asked Questions (FAQ)
- epicquestadventures2024@gmail.com
- +91-9953051496
- Available Mon-Fri: 8:00AM – 6:00PM
Epic Quest is committed to providing a seamless and transparent experience to its users. In the event that users encounter issues, disputes, or have grievances related to our services, we have established a Grievance Policy to address and resolve such matters promptly.
Channels: Users can report grievances through the following channels:
– Email: epicquestadventures2024@gmail.com
– Customer Support: +91-9953051496
Information Required: When reporting a grievance, users must provide sufficient details, including their account information, transaction details, and a clear description of the grievance.
Acknowledgment: Epic Quest will acknowledge the receipt of a grievance within [X] business days.
Investigation: Our team will conduct a thorough investigation into the reported grievance to determine the root cause and gather all relevant information.
Resolution: Based on the investigation, Epic Quest will propose a resolution to the user. This may include corrective actions, refunds, or any other appropriate remedy.
Internal Escalation: If users are dissatisfied with the initial resolution, they have the option to escalate the grievance to a higher level within Epic Quest. The escalation process will be clearly communicated during the grievance handling.
External Escalation: If the grievance remains unresolved, users may have the option to escalate the matter to relevant regulatory authorities or ombudsman services, as per applicable laws and regulations.
Timely Updates: Epic Quest will provide timely updates to users regarding the status of their reported grievances.
Closure: Once a grievance is resolved, Epic Questwill communicate the resolution details to the user and consider the matter closed.
Epic Quest will maintain records of all reported grievances, investigations, and resolutions for a specified period in compliance with applicable laws.
Epic Questfacilitates fund settlements based on the nature of transactions and the services provided. The following terms apply:
Transaction Period: Settlements are typically processed within a specified period after the completion of the transaction, as outlined in the respective service agreements.
Account Verification: Users must ensure the accuracy of their bank or financial institution details for successful settlements. Epic Quest is not liable for settlement failures due to incorrect account information.
Transaction Fees: Transaction fees, if applicable, will be deducted from the settlement amount. Users are advised to review the applicable fee structure before initiating transactions.
Regular Settlements: Standard settlement cycles are defined for different services. Users will be notified of the expected settlement timeframe for each type of transaction.
Exceptions: Delays in settlements may occur due to unforeseen circumstances or issues beyond Epic Quest control. Users will be promptly informed of any delays.
Dispute Resolution Process: In the event of a dispute related to settlements, users must notify Epic Quest promptly. Epic Quest will conduct a thorough investigation and resolve the dispute in accordance with its dispute resolution policies.
Pending Settlements: If a settlement is under dispute, Epic Quest reserves the right to withhold the settlement amount until the dispute is resolved.
Tax Liability: Users are solely responsible for any tax liabilities arising from settlements. Epic Quest may withhold taxes as required by applicable laws.
Reporting: Epic Quest may provide users with relevant transaction details for tax reporting purposes upon request.
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